We understand that our valued members have many questions relating to their holiday bookings. This is why we have created ‘Members Corner’ to help deal with all types of enquiries. Feel reassured that we are here for you every step of the way.
Q : I had made an External Exchange booking before the lockdown took place but due to the current travel restrictions, I am now unable to travel. What will happen to my reservation?
A : Your reservation can be altered to new travel dates. All you need to do is contact the External Exchange office that confirmed your reservation and they will assist you with your revised travel plans.
Q : What happens to the exchange fee that I’ve paid?
A : If you cancel your reservation during the current period of travel restrictions, you will receive an exchange fee credit for a future reservation.
Q : What happens to my entitlement that has been used to book my holiday through Concierge External Exchange, and is due to expire this year, if I am unable to travel this year?
A : If you are unable to travel and have to cancel your reservation, please contact your Karma Concierge Navigator, who will revalidate your entitlement and provide you an extension to use your entitlement for a further 12 months if you are not able to use it this year.
Karma Concierge Bali
Email : karma.concierge@karmagroup.com
Phone: +62 361 762131
Karma Concierge India
Email : karmaconcierge.india@karmagroup.com
Phone: +91 7774006996 / +91 9764267482 / +91 9764240708 / +91 7798677417 / +91 8975565010 / +91 7757054223
