This week we are adding to our regular Q&A series and taking real questions from our members and sharing the most up to date information. From your membership entitlements to the latest about your membership benefits and discounts, feel reassured we are here for you all the way! Please don’t hesitate to contact us – our team are on standby to receive your calls and emails. #wereinthistogether
Q : How can I use my membership now, during COVID-19?
A : We are aware that many of our members are unable to travel at the moment but we do have some great offers for domestic travel in each region available – check out our Hot Deals! Alternatively, you can book Bonus Weeks in any of our external properties or prebook your holidays for next year now for some great savings!
Q : Will my entitlements expire because of COVID-19?
A : We have automatically extended and banked any entitlements or vouchers due to expire this year so you will not lose out on any entitlements owed. Should you need more information please contact your Karma Concierge Navigators.
Q : Will there be any discounts on this year’s Management Charge due to the current situation?
A : As a Group we will be providing a credit note against a portion of this year’s fee to all members who have paid a Management Charge for 2020 and more information will be provided over the coming months.
Q : What do I do if I cannot see any availability for my requested travel dates?
A : Not to worry, at the bottom of our booking engine there is a link to submit a request directly to our Karma Concierge Navigators who will be more than happy to assist with booking your holiday.
Q : What options do I have to contact Karma Concierge?
A : We have worked hard to make it as easy as possible for members to stay in touch with us. Whether it be through email, via telephone, our live chat at www.karmagroup.com or through our various Facebook channels, rest assured that we are always here to help.
Q : How do I stay up to date with Karma Group?
A : Check out the latest Chairman’s video for information and updates on what is happening in the Group. Make sure to let us know about your membership experiences, any feedback or questions you may have in the comments section and our Karma Concierge team will reply directly to you.
Don’t forget to take a look at our Members Corner going forward for great articles on a diverse range of subjects as well as membership and resort updates, special members-only offers and amazing competitions!
Karma Concierge Bali
Email : email@example.com
Phone: +62 361 762131
Karma Concierge India
Email : firstname.lastname@example.org
Phone: +91 832 6725200-09