To enhance your Membership experience, we’ve created this FAQ guide to address any queries you may have regarding your Karma Group journey!
Whether you’re a newcomer eager to begin or a seasoned adventurer aiming to optimise your Karma Group experience, this FAQ serves as your primary source for all Membership-related matters.
If the information you seek isn’t found in this FAQ, feel free to connect with our dedicated Karma Concierge teams who are ever-ready to assist you…
How do I book a vacation with Karma Group?
It’s never been easier, simply head to the Karma Group website or app and browse through our incredible properties and experiences. Once you’ve chosen your next dream destination, click ‘Book Now’ and see what dates and room types are available. If you can’t see what you’re looking for online or you’re having any problems, our Karma Concierge teams are just a phone call or email away to walk you through it and book it for you.
Can I use my Membership for family?
You have the option to add immediate ‘named’ family members for free or Legal Owners (at an additional cost) to your Membership. Once their details are registered on your account, they can then use your entitlements or pay in money for their Karma Group holiday.
Are there any restrictions or blackout dates for booking vacations?
The vast majority of our properties have blackout dates where special offers and discounts are not applicable, unless stated otherwise, such as Christmas and New Year. All of these are stated clearly on our booking engine and will be explained by the Karma Concierge team if your booking coincides with a blackout/restricted date – However, this will not affect your unforgettable experience at all!
What is the duration of my Points validity?
Points are allocated in accordance with your Membership type, following the payment of any outstanding Membership fees, and are available for use against accommodation within three years.
Why do I have to pay the Management Charge?
When you purchase an apartment/villa/condominium there are always ongoing property-related expenses. These include work that may need to be done, communal levies, fees towards common areas, grounds upkeep, building maintenance and onsite facilities (eg. lifts) along with utility bills. In the same way, it would be unreasonable to expect your initial Membership Fee to possibly cover the ongoing property-related running costs, utilities and maintenance for the duration of your term of Membership.
Who is RCI and what is the affiliate exchange program?
RCI is the world’s largest Exchange Company providing our Members direct access to exchange & rental offers in over 4,200 affiliated properties throughout the world. Our Karma Concierge teams can help you use RCI to find your dream holidays outside of the Karmaverse.
What happens if I have to cancel a confirmed reservation?
Subject to your providing a minimum of 30 days’ notice, internal Karma Group reservations can generally be rebooked or cancelled with a full credit of Points used/monies paid subject to payment of a cancellation/rebooking fee. Less notice will result in the loss of Points/monies and it should be noted that Special Promotional Offers including Hot Deals are generally non-cancellable/non-rebookable. External reservation policies will vary depending on the company through which the accommodation has been booked.
Can I request a specific room allocation when making a booking?
If you have a special request when booking your stay, such as you’d like to be on the ground floor as you can’t use the stairs/lift, our Karma Concierge CAN put a request in with the property but can’t always guarantee the allocation. This is due to availability and a first-come-first-served basis, but we will always try our best to accommodate your needs.
Very thoughtful post. FAQ is a very essential tool for newcomers. We are now in our 13th year and are well acquainted with it but as per my habit, I enjoy reading and so enjoyed the post. Thanks a lot.