Karma Concierge Staff Spotlight

Karma Group wouldn’t be the company it is today without the hard work and dedication of our staff members. Thus, we have decided to shine a light each week on some of the people that embody the brand’s core values, and are working hard behind the scenes to make Karma Group what it is today – and in turn, have our Members’ satisfaction at the forefront of their job role.

In the first of our ‘Staff Spotlight’ series, we are delighted to introduce you to…

Juni Setiawan – Karma Concierge Navigator

Where are you from and how long have you been working for Karma Group?
I’m from Negara Regency, Bali. I started working here in June 2018, so almost 4 years ago.

What is it like to work in the Karma Concierge team?
It is challenging, but has given me lots of new experiences. I have built many strong relationships with both Members and colleagues, they are like family to me.

What do you like to do when you aren’t working?
I like to go to the gym and watch movies, sometimes I also play the guitar.

Which of our Karma Group resorts would you recommend the most to Members and why?
Karma Kandara! First, I would recommend Karma Kandara because of the beautiful scenery and secondly, the villas themselves are beautiful. There are also lots of things to do in the area.

What is your favourite part of working in the Karma Concierge Team?
I would say gaining new skills and learning how to maintain relationships with people from other cultures. I have a close friendship with all the Members that I deal with and love hearing about their life experiences.

What’s something about you (a fun fact) that not many people know?
I can speak Mandarin fluently, which sometimes can surprise people!

Who, within the company, is the biggest inspiration for you?
I would say both of my managers, David Hadson and Jessica Whytcross. When we have any sort of problem, they are both quick to find a solution that works for both the Member and for the company.

What motivates you to do well?
My family! I would like to be a good role model for my son and I never want to let him down. He always takes an interest in my work and I love to share the experiences I have with him. My job inspires him to study hard and Lyddea Harrison, my colleague, is even helping me give English lessons to my son.


      1. Junior always does his best for us members. Lyddea is a delight to deal with, always helpful and gets things done.

  1. How lovely to be able to put a face to the voice we often hear on the end of the phone. Juni you, like Lyddea, continue to deliver great customer service to us, Karma members…thank you both so much. I love to learn more about the staff we often chat to and work together planning our travels. You are a great role model for your son.

    Hope soon we “meet” Lyddea via KarmaCommunity.Karma Group.

  2. It is wonderful chatting to you to work out our holidays. Your advice and knowledge are always appreciated. Thank you for helping us make the best of our holidays with Karma

  3. It’s so nice to be able to put a face to a voice that I often hear on the phone. Mr. Juni is always friendly, helpful and willing to give insights when we’re planning our holidays, such a service-oriented person. Just love how he get things done promtly and it’s so good to always get answers to all my questions. Thank you so much!

  4. I missed this feature on Juni. I have had the pleasure of dealing with Juni a number of times but because he speaks Mandarin he is in demand with the South East Asian members so we now have another navigator.
    Juni is always very pleasant and good fun to talk to. Thanks for your service Juni and I hope we can interact with you again in the future, maybe when we are in Bali in August/September this year.

    1. Indeed, Juni’s Mandarin is a triumphant benefit to Karma Odyssey – Thank you for your kind feedback and we hope you get to catch up with Juni again soon!

  5. Juni is amazing – just so patient and really helpd us achieve the holiday we are on at the moment – thank heaps Juni <3

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