Got a minute? We’re listening!

As you know, we are always looking to improve our Member Services and your feedback is of the utmost importance. At the end of each communication with our Members, our friendly Member Services Teams will send through feedback forms so that you can let us know what we can do to help serve you better!

Here are just a few of the amazing comments that we have received recently

Mrs Inglis – Karma Group Member Since 1995

“I have always had kind and efficient service from all who have helped over my long membership and I have been in contact with Juni before. He has found what I asked for and we are all happy. I never book on line as I find the Navigators invariably find the best options. Once a quick call to Bali the day they were leaving produced overnight accommodation for six when my two grandsons and 4 friends mixed up 12 noon and 12 midnight and discovered too late that they would be arriving a day early. You can’t fix things like that online. I have been a member for 27 years and every one of my trips arranged by the navigators of Royal/Concierge/Karma, RCI and cruises has had a really great time. Thank you Juni and the Team…wherever you were at the times you each called.”

Mr Holstein – Karma Group Member Since 2014

“Anna is always extremely helpful. It is great to know Bali is getting back to business and Anna has been consistently able to assist with all sorts of queries along the way. She is very pleasant on the phone too. Thank you Anna!”

Mrs Tilley – Karma Group Member Since 1997

“Meg was fantastic! Never let her go.”

Mr Pellizzer – Karma Group Member Since 2011

“Everything was perfect.”

Member Survey

With travel officially back in full swing and our resorts getting busier by the day, we’d like to check in with our Members and find out your opinions on all the exciting new changes within travel and Karma Group – Simply fill out the survey below to be in with a chance to win a US$250 Karma Concierge Credit! One lucky winner will be announced on the 28th of June


    Contact Karma Concierge on WhatsApp!
    We are always looking for new and easy ways for our members to keep in touch with us and we are happy to announce that we are now using WhatsApp!

    Karma Concierge Bali

    Karma Concierge India

    We want to make sure you get the most out of your membership no matter where you are in the world, so if you have any problems, questions, queries, or anything you would like to discuss, here are some of the ways you can contact us…

    Karma Group Global Facebook :

    Karma Concierge Facebook :

    Karma Group Instagram :

    Karma Group Blog :

    Karma Concierge Bali
    Email :
    Phone: +62 361 762131; Toll free – Australia 1800 316 669 / New Zealand 0800 001016 / UK +44 8001026056
    WhatsApp: +62 81138217728
    Skype: karma.concierge

    Karma Concierge India
    Email :
    Phone: Toll free – India 1800 209 1060 / 0832 6725200-09
    WhatsApp: +91 7744959670

    Karma Club Europe Concierge
    Email :
    Phone: +44 20 7097 9241

    Karma Club Australia Concierge
    Email :
    Phone: +62 863 197 676

    Karma Club Indonesia Concierge
    Email :
    Phone: +62 361 300 0055


    1. I’d like to know why, when I was dealing with Anna Neale, that suddenly she doesn’t respond and someone else takes over. This is twice this has happened to me and I am NOT happy. Previously it was with a lovely Navigator in spain.

      1. Hi Mr and Mrs Baker, we are sorry to hear of any inconveniences – If any of our Karma Odyssey Navigators are on annual leave or sick we ask another Navigator to assist with any of our Members’ requests so that they are dealt with promptly – If you have a preference of Navigators do let us know by email and we can make a note of this! Thank you

    2. Can you please email us with confirmation that our dates for next year 2023 at Karma Song Hoai in Vietnam have been changed from the 3rd of April to the 10th of April to be changed to the 27th of March to the 3rd of April. Would appreciate a email regarding this. ASAP Many thanks, Regards Roger & Judy Harmon

      1. Hi Mr Harmon, we don’t have a Karma Group resort in Hawaii at this time, but your suggestion is well-noted! If you would like to holiday in Hawaii we can look into our External Exchange properties.

    3. Thank you very much for looking after us, all the navigators are very helpful and only too willing to assist us.

      1. It’s our pleasure – any time! Thank you for your feedback, much appreciated Mr and Mrs Dumphreys.

    4. Hi Mr Page! We are indeed still supporting sports and have many sportspersons as our Karma Luminaries. Unfortunately, since we don’t have Karma Rottnest in our portfolio anymore, the particular swim you mentioned isn’t one of them. Great news to hear you want to take full advantage of your Membership – our Karma Concierge will contact you very soon to assist with making 2023 bookings.

    5. Hi , We do not have any options in North India region for Hill stations apart from Karma Sitabani (that is also not a proper hill station).North India has many beautiful Hill stations in Himachal , Uttarakhand , Sikkim , Meghalaya and many more. Please plan for some properties there as we north Indians have very limited options when it comes to spending holidays in summers.

      1. We hear you, Rashmi! Our team is actively looking for locations and resorts that will hold up to our Karma brand standards and appeal to our Karma Group Members. We’ve noted your suggestions and in fact, a few of the places on your list match some on ours! 🙂

    6. Does Karma have an event/accommodation package to the Edinburgh Tattoo? I am looking to combine the Nile cruise with Menteith in August 2023. Combining the Edinburgh Tattoo would be a bonus.

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