Dear Owners and Members,
Allow us to take this opportunity to express our appreciation for your unwavering support during the last few months. While the Covid-19 pandemic may have forced us to close most of our operations, we are definitely not out for the count! In the scenario where so many hotels and companies have closed their doors, it is a blessing for the Karma Group to be able to function; providing service to its Owners and Members and ensuring continued employment for staff.
The Management Charges paid by our Members has ensured that Karma Group Resorts can continue to be maintained, ensuring the standard and levels of luxury that our Members are accustomed to; thus protecting their membership rights.
Our responsibility to our Members was strongly evident during the sudden and complete lockdown announced in India & Indonesia. Many of our Members, holidaying in Goa & Bali at the time, we’re unable to return home. We ensured that all our Members – old and new – were brought safely to Karma Royal Haathi Mahal or Karma Kandara and hosted there, till it was safe for them to go back home; for most, over a month later.
During these trying times, many migrant families were also left stranded without jobs, housing or food. Our managers and staff, took the initiative to distribute food to these families over several weekends during the lockdown reinforcing #KarmaCares.
Karma Odyssey Navigators have been in constant touch with members via emails and phone calls answering all queries, rescheduling bookings, providing support. From the beginning of this year, over 50,000 calls and emails have been exchanged between Members and our teams. It is extremely encouraging that over 25% of our Members have already confirmed their holidays during the last quarter of 2020 and in 2021.
As Bali gears up to reopen resorts, major maintenance work is being carried out across properties. All properties are sanitised and fumigated and care is being taken to ensure that safety protocol is being followed. Resort teams are hard at work fixing, cleaning, painting and polishing to ensure that all properties look their best for when you can visit them again.
In India, Government prescribed guidelines and SOPs are being followed to ensure the safety of all our Members and staff. Resorts are using infra-red thermometers, sanitiser dispensers, fogging machines, luggage sanitising equipment, vehicle sanitising equipment etc. All staff are provided with face masks, face shields, gloves etc. and are constantly briefed on safety measures to be taken when dealing with guests.
Strict COVID-19 safety regulations were deployed at our European resorts in June. Feel reassured all of these resorts in the Northern Hemisphere are equipped according to government and health hygiene and sanitization regulations. We stepped up precautionary measures at our hotels as the safety of our guests and employees is paramount to us. We have taken the utmost care to ensure every stay with us is safe, clean and comfortable.
Though resorts have been non-operational, cleaning, maintenance and improvements have been made to gardens, pools, activity and recreation areas and all public areas. Don’t forget to check out the new mini-theatre at Karma Royal Palms, Benaulim or try your hand at a game of badminton at the new court at Karma Exotica, Dharamshala.
Many improvements have also been made at the back-of-house to ensure that you always have the best #KarmaExperience. New pool filters, new air conditioning units, more stable electricity supply are not glamourous but are necessary to ensure that you always have the luxurious experience that you have come to expect. We are also constantly making sure to adhere to hygiene and anti-pollution guidelines.
We are proud to announce that Karma Royal Haathi Mahal has received a 5-star Hygiene Rating by the FSSAI on the basis of an independent audit carried out by an auditing agency appointed by the State Food and Drug Administration.
Of course, more visible upgrades like painting and refurbishment have been made to almost all our resorts. New appliances have been added to units at Karma Exotica, Dharamshala. Karma Haveli, Jaipur has had a cosmetic facelift. ‘Baga Brasserie’, our restaurant at Royal Palms has a new and improved ambience!
At Karma Royal Haathi Mahal, additional parking has been organised for all our Members who now prefer to drive down. For the convenience of all these guests, arrangements for accommodation has been made, on property, for the drivers that accompany them. The area is equipped with beds, seating and recreational space, television and washrooms.
In our continued and conscious effort to care for our environment and to reduce our carbon footprint, smart lighting solutions are used for indoor and outdoor lighting at Karma Royal Haathi Mahal. Drinking water dispensers have been installed at Karma Royal Palms and Karma Royal Haathi Mahal with the aim of reducing our dependence on single-use plastics. All our resorts have replaced plastic straws with less environmentally damaging paper straws.
Karma Group looks forward to welcoming you all back to your home away from home! In the meantime, stay safe!