Flourishing in the Karmaverse 

  

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What drew you to a career in luxury hospitality?
The chance to create meaningful and memorable experiences drew me into a career in luxury hospitality. It isn’t just about comfort or aesthetics but about anticipating people’s needs, exceeding expectations, and making moments unforgettable. 

What past experiences helped prepare you for your role at Karma Royal MonteRio?
Besides my training, hands-on operations exposure in the food & beverage sector and guest relations helped to prepare me.   

What do you love most about the North Goa region?
I love the unique blend North Goa offers — it’s vibrant and full of energy, yet it also has pockets of calm where one can truly unwind. The culture, hospitality, and warmth of the people here create an atmosphere that’s both welcoming and inspiring. It’s the  mix of tradition and modernity that makes it a very special place.

What motivates you to be the best version of yourself?
I’m motivated by the desire to create positive experiences for others. Knowing that my actions can brighten someone’s day, solve a problem, or make a lasting impression, pushes me to continuously learn, grow, and deliver my best. I also believe in setting high standards for myself. Striving to improve not only benefits me, but also inspires my team and enhances the overall guest experience.

How do you personally define “ customer service”?
Customer service to me is about going beyond meeting expectations. Rather,  it’s about anticipating needs, creating memorable moments, and making people feel genuinely cared for. More than problem solving , it’s about  building trust and connections so that every interaction feels thoughtful, personalised, and seamless.

How do you like to spend your free time?
I spend my free time exploring the local culture of Goa, visiting the markets, discovering new restaurants and sampling various Goan cuisine.

What do you enjoy most about being part of the Karma Group?
Karma Group is not just about hospitality,  it’s about creating memorable lifestyle experiences. Being part of a team that values innovation, guest delight and community makes the work both meaningful and inspiring.

Why would you recommend Karma Royal MonteRio to others?
Karma Royal MonteRio is special because it combines the tranquillity of North Goa with the warmth of personalised hospitality. The resort’s location, serene riverside charm, and caring team make it an ideal place to relax, recharge, and experience the best of Goan culture. It feels like a true home away from home.

What is your personal benchmark for a “job well done” in your role at Karma Royal MonteRio? 
For me, a job is well done when a guest leaves not only satisfied but genuinely happy –  when they feel cared for, valued, and eager to return. If our efforts result in a heartfelt smile, a kind word, or a lasting memory, that’s the true measure of success.

Can you share your most memorable or favourite experience at Karma Royal MonteRio?
My most memorable experience at Karm MonteRio was when I received the award for “ Best Newcomer of the Year” within a short time of joining the resort. The following year I received the “Star of the year” and I very often receive the “ Heart of the House” awards. 

It’s wonderful to feel recognised and appreciated and those keep motivating me!

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