What better time to hear from Karma Group Chairman John Spence than off the back of our recent Annual Awards celebrations in Bali and India – the perfect time to reflect on where we’re at as we gear up for the festive season. For those joining us in Bali, Karma Kandara’s recently launched culinary gems – authentic Italian fine dining at di Mare and Indian delights on the beach at Samudra Ganesh, were both big hits at the recent celebrations. Also soon to launch at Karma Beach Bali a stunning new Tiki Bar revamp plus exciting new additions to Karma Spa at Karma Kandara. John also shares news from Karma Royal Haathi Mahal which is in the midst of a radical refurb, featuring a new Members’ restaurant and from Karma Varuna – our flagship new Goan resort that is evolving out of the old Karma Royal Benaulim – construction on which is well underway. Karma Royal MonteRio is next on the list for a refit – while new properties are also in the offing.
There’s breaking news on customer services, as we introduce new hubs in Australia and Europe with Bangalore focused specifically on our India Members. Also connected to customer experience – the rollout of Karma Subito has been a big success already with nearly half of our Members already taking advantage of its ergonomic design – do try it if you haven’t yet, our design team is continuing to enhance it with new features – including real-time affiliate escapes that you can book with your points instantaneously. It’s all about adding flexibility, value and convenience. Karma Travel is another new initiative – soon to be available via Karma Subito or in person – that offers a range of travel assistance offerings from visas to car hire to insurance and more, all packaged conveniently by us. Karma Curated experiences continues to go from strength to strength – and is expanding exponentially with real money-can’t-buy happenings. Not just tickets to events, but VIP access – including the launch of The Power of X. This is just a small taste of the latest breaking news – tune in to John’s dispatch for the full lowdown…
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